عربي
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THE CONFERENCE

The primary objective of this conference is to elevate the standard of services offered to pilgrims from across the globe, aligning with the goals outlined in Saudi Vision 2030.

An international conference featuring an array of scientific sessions, workshops, and training seminars led by distinguished decision-makers, experts, academics, and researchers. This event is graced by the presence of ministers, ambassadors, consuls from various places around the world, and over 200 entities from both private and public companies operating in the Hajj sector.

INTERNATIONAL CONFERENCE

FROM MAKKAH TO THE WORLD

Proactive

Proactive Services and Solutions

Proactive and predictive planning and management of Hajj services, to provide customized services and solutions to the pilgrims that suit their needs and exceed their aspirations.

Readiness

Readiness of the operational services system

Raising the system’s readiness and ability to respond immediately to potential needs and challenges, to achieve a smooth and safe Hajj experience.

Improve

Improve and develop the experience locally and worldwide

Develop effective strategies and innovative technologies to enhance the effectiveness and efficiency of the services and solutions provided, and continuously improve the experience of the pilgrims

AGENDA

CONFERENCE AGENDA


DAY 1   9 NOVEMBER 2025

National Anthem

Opening Ceremony

Welcoming Speech

Inaugural Session



DAY 2   10 NOVEMBER 2025
  01:30 PM - 02:15 PM
45 min

From Vision to Reality: Integrated Sectors in Serving Pilgrims
Keynote Speeches This session will examine how the integration of government entities and service sectors ensures the success of the Hajj season. It will highlight security readiness, infrastructure development, healthcare, logistics, and media services, showcasing how these systems work in harmony to deliver an exceptional and seamless pilgrim experience in line with the objectives of Saudi Vision 2023.

العربية
Main Stage
  01:30 PM - 02:15 PM

Speakers

H.E. Dr. Tawfiq bin Fawzan Al-Rabiah
Minister of Hajj and Umrah, Chairman of the Pilgrim Experience Program Committee
H.E. Mr. Majid Bin Abdullah Al-Hogail
Minister of Municipal Rural Affairs and Housing
H.E. Mr. Saleh Bin Nasser Al-Jasser
Minister of Transport and Logistic Services
H.E. Mr. Salman Bin Yousef Al-Dosari
Minister of Media
  02:15 PM - 02:45 PM
30 min

Strengthening the Hajj Ecosystem through Security Efforts and Smart Technologies
This session will explore the role of integrated security efforts and smart technologies in supporting the Hajj ecosystem by showcasing advanced digital solutions, big data analytics models, and artificial intelligence and how these innovations contribute to strengthening public safety, improving crowd flow, and enabling proactive risk preparedness. The session will also highlight the importance of role integration between different stakeholders to deliver a safe and human-centered experience for pilgrims.

العربية
Main Stage
  02:15 PM - 02:45 PM

Speakers

H.E. Prof. Abdullah Bin Sharaf Alghamdi
رئيس الهيئة السعودية للبيانات والذكاء الاصطناعي سدايا
Moderator
Eng. Mohammed Abu Alkhair Ismail
CEO of the Pilgrim Experience Program
  02:45 PM - 03:00 PM
15 min

Hajj: A Global Platform for Coexistence, Dialogue, and Peacebuilding
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English
Main Stage
  02:45 PM - 03:00 PM

Speaker

معالي اللورد واجد خان
وزير الأديان، عضو مجلس اللوردات البريطاني
  03:00 PM - 03:30 PM
30 min

Risk Management and Poactive Safety for Pilgrims
This session will discuss the role of security systems and preventive safety in enhancing the protection and well-being of pilgrims. It will highlight the efforts of the High Commission for Industrial Security in safeguarding vital facilities during the Hajj season, as well as the role of Civil Defense in improving overall safety readiness and applying preventive practices and emergency response measures. The session will also examine the importance of coordination among relevant entities to build a safe and reliable Hajj environment aligned with the objectives of Saudi Vision 2030.

العربية
Main Stage
  03:00 PM - 03:30 PM

Speaker

H.E. Eng Aali Bin Mohammed Al-Zahrani
The Governor of the Supreme Authority for Industrial Security
  03:45 PM - 04:00 PM
15 min

Proactive Crowd Management & Predictive Modeling
This session will focuse on crowd management and predictive modeling as advanced scientific tools for handling large-scale human gatherings, including planning methods, simulation, and ensuring smooth movement in the Holy Sites. It will also showcase global best practices that can be applied to managing mass gatherings such as the Hajj, enhancing both safety and operational efficiency.

العربية
Main Stage
  03:45 PM - 04:00 PM

Speaker

  04:00 PM - 04:20 PM
20 min

The Pilgrim Arrival Journey: Efficiency & Seamless Procedures
This session will showcase the efforts of the General Directorate of Passports in supporting the Hajj ecosystem by facilitating the entry of pilgrims through air, land, and sea ports. It will highlight the use of digital solutions to accelerate procedures and ensure smooth mobility, reflecting the Kingdom’s civilizational image while aligning with the objectives of Saudi Vision 2030. The session will also emphasize integration with other entities to deliver safe and seamless services for Hajj and Umrah visitors.

العربية
Main Stage
  04:00 PM - 04:20 PM

Speaker

  04:20 PM - 05:00 PM
40 min

Innovative Solutions for Crowd Management
This session will discuss the integration of modern technologies, artificial intelligence, and geospatial data in developing advanced solutions for crowd management during Hajj. Speakers will showcase pioneering national experiences from both government and private sectors in big data analysis, human movement modeling, and risk prediction, contributing to both real-time and strategic decision-making while ensuring the highest standards of safety and flow within the Holy Sites. The session will also demonstrate how technologies such as AI, geospatial mapping, and smart data platforms can become true enablers of Saudi Vision 2030 objectives for smart Hajj and digital transformation.

العربية
Main Stage
  04:20 PM - 05:00 PM

Speaker

  05:00 PM - 05:15 PM
15 min

Operational Innovation in the Service of Pilgrims
This keynote will highlight the journey of Ithraa Hospitality Holding in developing innovative solutions and services that make it easier for pilgrims to perform their rituals with greater spirituality and seamlessness. It will also showcase the company’s forward-looking vision to enhance service quality and adopt cutting-edge technologies in line with the Kingdom’s aspirations to elevate the Hajj experience and achieve the goals of Saudi Vision 2030.

العربية
Main Stage
  05:00 PM - 05:15 PM

Speaker

  05:15 PM - 05:45 PM
30 min

Building a National Framework for Human Capital Development for Serving Pilgrims
This session will highlight the importance of establishing a comprehensive national framework for training human capital to develop a generation of qualified professionals capable of contributing to major national projects. It will also emphasize the role of such frameworks in supporting large-scale events like Hajj, by empowering Saudi talent to deliver the highest standards of service and organization for pilgrims, reflecting the Kingdom’s civilizational and humanitarian leadership.

العربية
Main Stage
  05:15 PM - 05:45 PM

Speaker

Ms. Hedayah Bakhorji
Deputy Minister of Hajj and Umrah for Shared Services
  06:30 PM - 07:15 PM
45 min

Live Hajj Program
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العربية
Main Stage
  06:30 PM - 07:15 PM

Speaker

  07:30 PM - 09:00 PM
90 min

جائزة التميز في خدمة ضيوف الرحمن | القطاع غير الربحي
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العربية
Main Stage
  07:30 PM - 09:00 PM

Speaker

DAY 3   11 NOVEMBER 2025
  01:00 PM - 01:20 PM
20 min

جائزة تواصل | مركز توعية ضيوف الرحمن
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العربية
Main Stage
  01:00 PM - 01:20 PM

Speaker

  01:20 PM - 02:05 PM
45 min

Operational Integration for Managing Infrastructure and Services in Makkah and the Holy Sites
This session will highlight the integration of city systems and government services during the Hajj season. It will showcase the efforts of municipalities and executive authorities in managing infrastructure, providing a suitable operational environment, ensuring food safety, sustaining resources, and enhancing quality of life in Makkah, Madinah, and the Holy Sites. The session will also discuss the role of government authorities in building smart systems that address on-the-ground challenges and contribute to delivering a safe, human-centered, and holistic experience for pilgrims.

العربية
Main Stage
  01:20 PM - 02:05 PM

Speakers

H.E. Eng. Mansour Hilal Al Mushaiti
Vice Minister of Environment, Water and Agriculture
H.E. Prof. Abdulfattah Bin Sulaiman Mashat
Vice Minister of Hajj and Umrah
H.E. Musad bin Abdulaziz Aldaood
Holy Makkah Mayor
Eng. Saleh bin Ibrahim Al-Rasheed
Chief Executive Officer of the Royal Commission for Makkah City and Holy Sites
  02:05 PM - 02:30 PM
25 min

Caring for the Two Holy Mosques and Facilitating Access: Service Integration from the Grand Mosque to the Holy Sites
This session will highlight the efforts of the General Authority for the Care of the Grand Mosque and the Prophet’s Mosque in elevating the pilgrim and visitor experience through expansion projects, organization, and guidance, while ensuring service integration between the Two Holy Mosques and the Holy Sites. It will also present the future vision for facilitating access and mobility, and for enhancing the spiritual and human dimensions of the pilgrim experience in alignment with Saudi Vision 2030.

العربية
Main Stage
  02:05 PM - 02:30 PM

Speaker

  02:30 PM - 02:45 PM
15 min

Climate Foresight in the Holy Sites
This session will highlight the importance of the climate dimension in supporting the Hajj ecosystem, showcasing the role of the National Center for Meteorology in providing essential services to entities serving the pilgrims through monitoring technologies and weather forecasts. It will also explore how climate reports and smart systems contribute to enhancing operational readiness and ensuring the safety of pilgrims in the face of weather changes and climatic phenomena.

العربية
Main Stage
  02:30 PM - 02:45 PM

Speaker

  02:45 PM - 03:15 PM
30 min

Renewable Energy Solutions for Sustainable Cities
This session will explore the future of renewable energy and its role in enhancing urban sustainability and managing large-scale crowds. It will highlight the latest global innovations in storage technologies and smart grids, while addressing how to ensure the stability of energy systems during mass gatherings. The session will also showcase pioneering national experiences in this field.

العربية
Main Stage
  02:45 PM - 03:15 PM

Speaker

Eng. Faisal Bin Sulaiman Al-Duaij
Deputy Minister for Renewable Energy at the Ministry of Energy
  03:15 PM - 03:30 PM
15 min

المدفوعات الرقمية.. الرؤية الجديدة للتجربة المالية
تتناول الجلسة التحول المتسارع في قطاع التقنيات المالية ودوره في تطوير حلول الدفع الرقمية الآمنة والميسرة ، كما تسلط الضوء على أهمية دمج الابتكارات التقنية في الأنظمة المالية لخدمة ضيوف الرحمن، وتستعرض أفضل الممارسات العالمية في مجالات التكنولوجيا المالية (Fintech) مثل الدفع الإلكتروني، والذكاء الاصطناعي في الخدمات المصرفية، لتعزيز الشفافية والكفاءة في العمليات المالية.

العربية
Main Stage
  03:15 PM - 03:30 PM

Speaker

  03:45 PM - 04:00 PM
15 min

Artificial intelligence with Saudi industry
تسلّط الجلسة الضوء على تجربة شركة Humain، إحدى شركات صندوق الاستثمارات العامة، كنموذج وطني طموح يقود المستقبل في مجال الذكاء الاصطناعي. يقدم المهندس طارق أمين، الرئيس التنفيذي، رؤية شاملة حول كيف يمكن للذكاء الاصطناعي أن يتحوّل من بنية تحتية متقدمة إلى تطبيقات ذكية تخدم الإنسان العربي بلغته واحتياجاته، كما تستعرض الجلسة ابتكار "هيوماين تشات"، أول مساعد ذكي قائم على نموذج لغوي عربي مطور بالكامل في السعودية، ضمن منظومة ذكاء اصطناعي متكاملة تسعى لجعل اللغة العربية في صدارة اللغات التقنية عالمياً.

العربية
Main Stage
  03:45 PM - 04:00 PM

Speaker

  04:00 PM - 04:30 PM
30 min

Towards Smart Holy Sites: Digital Transformation for the Future Hajj Experience
This session will explore the accelerating digital transformation of the Holy Sites through the “Smart Mashair" project led by Siemens. The discussion will highlight how advanced digital solutions can enhance operational efficiency, improve crowd management, and elevate the pilgrim experience during Hajj, all in alignment with the objectives of Saudi Vision 2030.

العربية
Main Stage
  04:00 PM - 04:30 PM

Speaker

Eng. Abdulaziz Bin Suleiman Al Mathami
Deputy Minister for Planning and Digital Transformation at the Ministry of Hajj & Umrah
  04:30 PM - 04:45 PM
15 min

Digital Solutions in the Service of Pilgrims
This presentation will highlight the role of Elm, a leader in developing digital solutions and innovative services, as a strategic partner in advancing Hajj and Umrah services. It will showcase how Elm has delivered integrated digital solutions that enhance efficiency and improve the quality of the pilgrim experience by digitizing services, leveraging advanced technologies, and strengthening the technical infrastructure to streamline procedures and elevate service delivery. The session will also emphasize Elm’s contribution to achieving the objectives of Saudi Vision 2030 by driving innovation, digital transformation, and developing secure, flexible, and sustainable solutions that respond to the growing numbers and evolving needs of pilgrims.

العربية
Main Stage
  04:30 PM - 04:45 PM

Speaker

  04:45 PM - 05:45 PM
60 min

An Integrated Health System in Serving Pilgrims
This session will highlight the ongoing efforts to develop an integrated healthcare system that safeguards the health and well-being of pilgrims. It brings together leaders from both the public and private sectors, including health clusters, major hospitals, and global pharmaceutical and healthcare companies. Discussions will focus on strengthening collaboration among stakeholders to provide advanced preventive and curative services, while leveraging the latest medical innovations and digital technologies to enhance preparedness and efficiency, especially during seasons of high human density in the Holy Mosque and sacred sites.

العربية
Main Stage
  04:45 PM - 05:45 PM

Speaker

Dr. Abdullah bin Mufreh Asiri
Deputy Minister for Population Health Ministry of Health
  06:30 PM - 08:00 PM
90 min

Special arrangements for Hajj Affairs Offices
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العربية
Main Stage
  06:30 PM - 08:00 PM

Speaker

  08:15 PM - 09:00 PM
45 min

فيلم العيد الأكبر في الحج - دارة الملك عبدالعزيز
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العربية
Main Stage
  08:15 PM - 09:00 PM

Speaker

DAY 4   12 NOVEMBER 2025
  01:00 PM - 01:20 PM
20 min

جائزة مبدعون
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العربية
Main Stage
  01:00 PM - 01:20 PM

Speaker

  01:20 PM - 01:35 PM
15 min

Towards Sustainable Urban Designs
This keynote will explore the future of sustainable architecture and how it balances aesthetic excellence with practical functionality. It will highlight strategies for ensuring environmental efficiency and long-term resilience, while presenting a forward-looking vision for integrating sustainable design into major projects and vital infrastructure. The session will show how these principles can enhance quality of life and create urban environments that meet the needs of both today’s communities and future generations.

English
Main Stage
  01:20 PM - 01:35 PM

Speaker

  01:35 PM - 02:00 PM
25 min

Innovation in Architectural Engineering
This session focuses on architectural innovation in serving crowds within the holy sites, showcasing smart, lightweight structures such as the convertible umbrellas in the courtyards of the Prophet’s Mosque. It explores how architectural beauty can be harmonized with functional design and how advanced engineering solutions can provide a safe, comfortable, and sustainable environment while improving crowd flow to ensure the comfort of Hajj and Umrah visitors.

العربية
Main Stage
  01:35 PM - 02:00 PM

Speaker

  02:00 PM - 02:15 PM
15 min

Serving Pilgrims with Excellence
This session will highlight the integration of technology, education, and cultural experience in enriching the journey of pilgrims. It will showcase advanced models of using artificial intelligence and digital platforms to deliver high-quality and efficient services, while emphasizing the importance of cross-sector collaboration in designing educational and cultural experiences that raise awareness and promote sustainable behaviors among pilgrims. The discussion aligns with the Sustainable Development Goals (SDGs) and the Quality of Life objectives under Saudi Vision 2030.

العربية
Main Stage
  02:00 PM - 02:15 PM

Speaker

  02:15 PM - 02:45 PM
30 min

The Role of Media in Highlighting the Kingdom’s Service to Pilgrims
This session will explore the role of media in covering major events and shaping global perception, with the Hajj experience serving as a prime example rich with both challenges and opportunities. It will also highlight the importance of integrating traditional and digital media to convey the human dimension of Hajj and deliver impactful messages to visitors and international audiences.

العربية
Main Stage
  02:15 PM - 02:45 PM

Speaker

  02:45 PM - 03:15 PM
30 min

Beyond the Ritual: The Global Narrative of Hajj
This session will present Hajj as more than a religious obligation - it is a profound human experience where cultures intersect and stories transcend generations and borders. It will examine Hajj as a platform for cultural diplomacy and discuss the evolving narratives shaped by global media, with an emphasis on overlooked voices and personal stories that reflect the emotional and spiritual dimensions of the pilgrimage. The session will also explore how cross-sector collaboration can help present a more human-centered and universal narrative of Hajj. In a world increasingly connected yet divided, Hajj stands as a symbol of unity, humility, and shared human values. The discussion seeks to open new horizons in how Hajj is understood, narrated, and shared with the world.

English
Main Stage
  02:45 PM - 03:15 PM

Speaker

  03:45 PM - 04:00 PM
15 min

Nutritional Social Responsibility During Hajj
This session highlights the importance of activating the role of the private sector in promoting food-related social responsibility during the Hajj season through the design and implementation of initiatives aimed at providing safe and sustainable food products for service teams, including volunteers and scouts, working across various sectors to serve pilgrims. It also sheds light on successful partnerships between the private sector and government entities to ensure the supply of high-quality food products that meet the operational scale of Hajj and support performance readiness and health standards. Additionally, the session explores future opportunities to expand institutional integration and strengthen the private sector’s role in social responsibility within the context of Hajj through smart and sustainable initiatives.

العربية
Main Stage
  03:45 PM - 04:00 PM

Speaker

  04:00 PM - 03:45 PM
15 min

Hajj Accommodation: Sustainability of Supply and Quality of Experience
This session will address the challenges and opportunities in providing catering and food services during the Hajj season. This system is a fundamental pillar in ensuring the comfort of pilgrims and completing their spiritual experience. The session will highlight innovation in food supply chains, ensuring quality and safety, and responsiveness in light of climate change and increasing demand.

العربية
Main Stage
  04:00 PM - 03:45 PM

Speaker

  04:00 PM - 04:15 PM
15 min

Ground Readiness and Operational Excellence in Serving Pilgrims
"This session highlights the vital role of the ground services ecosystem in supporting the pilgrim journey from arrival to departure. It will showcase how operational capabilities, skilled human resources, and the digital transformation of operations contribute to greater efficiency and service quality. The discussion will also emphasize the importance of integrated partnerships among relevant entities and their collective impact in ensuring a safe, smooth, and seamless experience for pilgrims - in alignment with the objectives of the Pilgrim Experience Program under Saudi Vision 2030. "

العربية
Main Stage
  04:00 PM - 04:15 PM

Speaker

  04:15 PM - 04:45 PM
30 min

Cultural Investment to Enrich the Pilgrim Experience
This session will showcase the historical and cultural potential of major religious destinations and explore how the religious journey can be transformed into a holistic cultural experience that enhances the quality of the visitor’s stay. It will also highlight the role of cultural investment and the activation of historical sites in reflecting spiritual depth and civilizational identity.

العربية
Main Stage
  04:15 PM - 04:45 PM

Speaker

Mr. Rakan Bin Adel Almaddah
Vice President of the Kingdom Discovery Sector at the Pilgrims Experience Program (PEP)
  04:30 PM - 05:15 PM
45 min

The Sacred Lens: A Conversation on Human Tide
This session will explore the making of Human Tide, a film that captures the massive human flow toward Makkah through a distinctive humanitarian and visual lens. Featuring the film’s creators alongside leading media experts, the discussion will examine the power of art and cinema in documenting the world’s largest human gathering. It will also highlight how such works can shape a global narrative that reflects the spiritual and humanitarian values of Hajj while deepening international appreciation of this extraordinary experience.

العربية
Main Stage
  04:30 PM - 05:15 PM

Speaker

  06:30 PM - 07:30 PM
60 min

Closing Ceremony
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العربية
Main Stage
  06:30 PM - 07:30 PM

Speaker

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