WORKSHOPS

The workshops are structured to present functional and specialized training across various fields relevant to the Hajj ecosystem. These programs aim to enhance skill sets, qualify personnel, and develop local expertise for those working in or interested in the Hajj sectors. Additionally, they focus on increasing knowledge and skill awareness among participants from various countries.

AGENDA

WORKSHOPS AGENDA

DAY 2   14 JANUARY 2025



ORGANIZING ENTITY WORKSHOP TITLE WORKSHOP TIME Register URL
Presidency of State Security Pilgrims Affairs Management from a National Security Perspective 11:00- 12:30
Room 1

Colonel Dr. Mohanned Altyyar  
Spokesperson for the General Investigation
Saudi Standards Metrology and Quality Organization Implementing Business Continuity Management (ISO 22301) and Risk Management (ISO 31000) Systems in Operational Services During the Hajj Season.
A2
11:00- 12:30
Room 2

Abdulbasit Khan
Consultant at SASO
Heritage Commission Historic Hajj Routes: Sustainable Development Opportunities in Cultural Heritage Protection and Management
A3
11:00- 12:30
Room 3

Pro.Dr. Saad bin Abdulaziz Al-Rashid
Cultural Advisor - Islamic Archaeology

Dr. Ajab Al Otibi
Acting General Manager of Archaeology
Wafada Volunteer Association for Serving City Visitors Strategic Partnerships in Volunteer Work and Serving the Pilgrims
A4
11:00- 12:30
Room 4

Prof. Hashim Hamza Noor
Chairman of the Board of Directors

Dr. Mustafa Omar Halabi
Board Member of Wafada Association
Digital Transformation Dept. - Ministry of Hajj and Umrah Enhancing the Hajj Experience Using Nusuk Card
A5
13:00- 15:00
Room 1

Eng. Hamed Almalki
Nusuk Card Program Manager
Dept. of Beneficiary Experience Improvement-Ministry of Hajj and Umrah Centrality and Pivotality in Experience Industry - 360-Degree
A6
13:00- 15:00
Room 2

Eng. Mohammed Saati
General Manager of Customer Experience
Nusuk Care Center - Ministry of Hajj and Umrah Enriching the Pilgrim Experience with Nusuk Care Services
A7
13:00- 15:00
Room 3

Mansour Altuwairqi
Head of Nusuk Care Centres
The National Center for Non-Profit Sector Developmen Promoting Volunteer Work to Serve Pilgrims
A8
13:00- 15:00
Room 4

Majed Ahmed Mahammed
Consultant
Ministry of Hajj and Umrah MINHAJ Model and Its Impact on Performance Management and Change
A9
16:00- 18:00
Room 1

Yousef Saleh Albuthi
Director General of Quality and Accreditation
Institute for Research, Services, and Consulting- Umm Al-Qura University Fundamentals of Project Management in Hajj and Umrah
A10
16:00- 18:00
Room 2

Dr. Maher Abuhussain
Assistant Professor of Construction Management and Engineering
Data Management Office - Ministry of Hajj and Umrah Privacy and Personal Data Protection Strategies for Pilgrims
A11
16:00- 18:00
Room 3

Mohammed Mostanteq
Personal Data Protection System Specialist/Data Management Office, Ministry of Hajj and Umrah
Makkah Chamber Standards and Techniques for Enhancing Food and Beverage Service Quality
A12
16:00- 18:00
Room 4

Hatem Banasser
CEO of Rakaya Consulting Company
Albait Guests Company Smart Tarwiah for Effective Mass Crowd Movement on Tarwiah Day
A13
18:30 - 20:00
Room 1

Dr. Omer Ayoub  
Business Development Director & IT Consultant
Ministry of Hajj and Umrah
A14
Skills for Managing Cultural Diversity Among Global Pilgrims During Hajj- Shuooub 18:30 - 20:00
Room 2

Dr. Maher Abuhussain
Assistant Professor of Construction Management and Engineering
Ithraa AlJoud Company The Journey of Operational Excellence in Hajj Service
A15
18:30 - 20:00
Room 3

Dr. Mohammed Zwawi
Associate Professor at the Faculty of Engineering, King Abdulaziz University
Projects Management office at Hajj Affairs Project Management in the Hajj Sector: Continuous Improvement for Creating a Timeless Spiritual Journey
A16
18:30 - 20:00
Room 4

Ahmed Mohsen Bahussein
PMO Director for Hajj Affairs
Ministry of Hajj and Umrah
A17
Social Media Platforms for Serving Pilgrims: From Interaction to Proactivit 20:00- 21:30
Room 1

Abdullah Alzahrani
Corporate Relations Manager
Al Rajhi Support Company Hajj Awareness: Challenges and Mechanisms
A18
20:00- 21:30
Room 2

Abdul Salam Abdullah Al-Habishi
Assistant Director of Awareness and Guidance
Public Health Academy Preventing Infections During the Hajj Pilgrimage
A19
20:00- 21:30
Room 3

Thamer Mohammed Bakhamis
Preventive Medicine Senior Registrar
Public Security- Hajj and Umrah Department The Efforts of Government Bodies in Providing Transport Services and Managing Crowds
A20
20:00- 21:30
Room 4

Colonel Manahi Nasser Al Shahrani
Director of Studies and Evaluation Department

Colonel. Hussam bin Nasser Al-Ghamdi
Director of Technical Studies Division

DAY 3   15 JANUARY 2025



ORGANIZING ENTITY WORKSHOP TITLE WORKSHOP TIME Register URL
Qiyam Company Guest Centrality: Challenges and Solutions
B1
11:00-12:30
Room 1

Dr. Hatim Ali Bukhari  
General Supervisor
Ministry of National Guard Localization of pilgrims’ transportation services in the holy sites
B2
11:00-12:30
Room 2

Dr. Abdulhakim Al-Ajlan
Head of Guidance and Counseling Department at the Ministry of National Guard

Brigadier-General. Mohammed Al-Bishri
Assistant Commander of the First Transportation Battalion at the Ministry of National Guard

Corporal. Awad bin Saleh Al-Maliki
Bus Driver Participating in Transporting Hajj Pilgrims and Guests of the Ministry of National Guard

First Soldier. Sultan Al-Qahtani
Bus Driver Participating in Transporting Hajj Pilgrims and Guests of the Ministry of National Guard
Ministry of Hajj & Omra Labaytum Award for Excellence in Service Provided
B3
11:00-12:30
Room 3

Sara Saad Almaghrabi
General Manager of Organizational Excellence

M. Mohammed Qarout
Director General of Beneficiary Satisfaction Measurement
Sulaiman  Al Rajhi Charitable Foundation Knowledge Management and Its Utilization in the Hajj System
B4
11:00-12:30
Room 4

Nasser Alsahly
Faculty Member, King Abdulaziz University
College of Medicine - Umm Al-Qura University Innovation in Infection Prevention and Control During the Hajj Season
B5
13:00- 15:00
Room 1

Mohammed Garout
Professor of Public Health
Arweqah Company Employing Social Entrepreneurship in Serving the Guests of Allah
B6
13:00- 15:00
Room 2

Ahmed Abdulla Bujir  
Entrepreneurship Consultant
Ministry of Hajj and Umrah Designing Innovative Models to Enhance Partnerships in the Hajj System
B7
13:00- 15:00
Room 3

Shefaa Dhaifullah Alemery  
Quality Specialist
Saudi Standards Metrology & Quality Organization Applying Quality Management Systems to Ensure Planning and Management of Services Provided to Pilgrims
B8
13:00- 15:00
Room 4

Sultan Allahyani
Business Support Manager
Ministry of Hajj & Omra Rights Journey and Emotional Regulation with the Guest
B9
16:00- 18:00
Room 1

Eng. Mohammed Saati
General Manager of Customer Experience
Ministry of Hajj & Omra Developing innovative business models for entrepreneurs in Hajj and Umrah Sector
B10
16:00- 18:00
Room 2

Amal Alhassani
PMO Director, Hajj and Umrah Services Agency
Digital Transformation Department - Ministry of Hajj & Omra Digital Transformation and its Effect on Enhancing Services Offered to Pilgrims
B11
16:00- 18:00
Room 3

Eng. Ameenah Naytah
Director of Digital Transformation Department
Data Management Office - Ministry of Hajj and Umrah Data Quality: From Basics to Best Practices in the Hajj System
B12
16:00- 18:00
Room 4

Omar Bassam Bani Kenana
Data Management Consultant
ajeer - hrsd Digital solutions for organizing seasonal work during the Hajj season and enhancing the services provided
B13
18:30 - 20:00
Room 1

Nahla Alabdan
Manager - Ajeer Platform
Ministry of Hajj and Umrah Improving the Quality of Pre-Positioned Data
B14
18:30 - 20:00
Room 2

Dr. Ahmed Alghamdi  
Pre-Arrival Readiness Unit Manager
Indicators Business Services Company Performance Indicator and its Impact on Enhancing Hajj Season Experience
B15
18:30 - 20:00
Room 3

Feras Al Shalali
Operations Manager
REHLAT W MANAFE TOURISM CO. Principles and Strategies of Crowd Management
B16
18:30 - 20:00
Room 4

Alhusain Alsharif
Crowd Manager
King Faisal University Improving the Quality and Safety of Hady and Adahi Meat
B17
20:00- 21:30
Room 1

Dr. Ahmed Eassa Alfifi
Assistance Professor

Waleed Rizk El-Ghareeb
Professor of Meat Hygiene and Safety

Dr. Hesham Abdel-Maez Ismail
Associate Professor of Meat Hygiene
Nusuk Foundation Rebeiz Model for Evaluating the Hajj and Umrah Pilgrim Experience
B18
20:00- 21:30
Room 2

Eng. Saleh Al-Harthi
Consultant

Mr. Majed Al-Rubaizi
Consultant
Training and Licensing Center for Workers in the Service of the Guests of Allah Principles and Fundamentals of Communication in Customer and Beneficiary Service (Wisal)
B19
20:00- 21:30
Room 3

Hadil Alotaibi
Administrative Assistant at Pilgrim Care Center

Eman Kusaifan
Director of Complaints and Reports Manager
Special forces of Roads Security The Roles of the Special Forces for Road Security During the Hajj Season
B20
20:00- 21:30
Room 4

Colonel/ Dr. Fayez Mohammed Aldalbhi
Director of institutional excellence department

DAY 4   16 JANUARY 2025



ORGANIZING ENTITY WORKSHOP TITLE WORKSHOP TIME Register URL
Special Emergency Forces-the Presidency of State Security Hajj Crowd Management with the Involvement of the Special Emergency Forces Under the State Security Presidency
C1
11:00- 12:30
Room 1

Abdullah Mofaddali  
Official Spokesperson
Umm Al-Qura University Smart Hajj Experience: Technological Innovations to Enhance the Pilgrims' Journey
C2
11:00- 12:30
Room 2

Ahmed Khalid Alqurashi
Assistant Professor in the Department of Electrical Engineering
Saudi Standards, Metrology and Quality Organization Implementing the Saudi Quality Certificate Requirements for Beneficiary Service Centers – Hayyak
C3
11:00- 12:30
Room 3

Mohammed Bahashwan
Head of Small and Medium Enterprises Support Dept
SABR Business Design‎ Social Innovation and its Applications in the Hajj Context
C5
13:00- 15:00
Room 1

Tayeb Khalid  
Director of Empowerment and Capacity Building Department
General Authority of Media Regulation How to Effectively Cover the Hajj Season Media-wise
C6
13:00- 15:00
Room 2

Hamza bin Ali Al-Ghabishi
General Manager of Branches for General Authority of Media Regulation
Nusuk Business- Ministry of Hajj and Umrah Enriching the Experience of Pilgrims (Guests of God) with the Content of the Nusuk App
C7
13:00- 15:00
Room 3

Faisal Al-Hilal
Product Manager
National University of Singapore Developing Effective Awareness Marketing Campaigns for Hajj
C8
13:00- 15:00
Room 4

Dr. Samer Elhajjar
Professor
Alzamazemah Company Technological and Cultural Innovations to Enhance the Pilgrim Experience
C9
16:00- 18:00
Room 1

Dr. Wajdy Qattan  
Innovation Center Head
Saudi Red Crescent Authority  Readiness and Proactiveness of Emergency Medical Services During Hajj
C10
16:00- 18:00
Room 2

Eissa Zoghibi  
Sector Management Director
Ministry of Health Preventive Measures for pilgrims at Entry Points
C11
16:00- 18:00
Room 3

Yasser Bakhsh  
Assistant General Supervisor of International Health Regulations Program
Customer Satisfaction Measurement - Ministry of Hajj and Umrah Pilgrimage Performance and Beneficiary Satisfaction
C12
16:00- 18:00
Room 4

M. Mohammed Qarout
Director General of Beneficiary Satisfaction Measurement
Chamber of Commerce in Medina Innovation and Entrepreneurship in the Hajj Ecosystem
C13
18:30 - 20:00
Room 1

Ghazi bin Jamal Qutb
Member of the Board of Directors of the Medina Chamber
Albait Guests Artificial Intelligence Role in Organizing Camps in the Holy Sites
C14
18:30 - 20:00
Room 2

Dr. Wadee Alhalaby
Professor of AI - Faculty of computing and information technology - King Abdulaziz University
Training and Licensing Center for Workers in the Service of the Guests of Allah Enhancing the Spirit of Hospitality and Developing Life Skills in Serving Pilgrims
C15
18:30 - 20:00
Room 3

Eng. Eyad Fadl  
Head of Training and Licensing Center for Workers in the Service of the Guests of Allah
General Presidency of the Commission for the Promotion of Virtue and the Prevention of Vice Digitalization of Awareness in Performing Rituals
C16
18:30 - 20:00
Room 4

Dr.Ali Salem Alshehri  
HR Director
Ministry of Hajj and Umrah Design Thinking Methodology in Hajj and Umrah
C17
20:00- 21:30
Room 1

Maryam Waiel Kutob  
General Director of Innovation and Entrepreneurship
Ministry of Islamic Affairs, Dawah and Guidance Enriching the Religious Experience of Pilgrims and Educating Them on How to Perform Their Rituals
C18
20:00- 21:30
Room 2

Dr. Salem Haj Alkhamiri
Director General of the Ministry of Islamic Affairs
Digital Transformation Dept. - Ministry of Hajj and Umrah Enhancing the Hajj Experience Using Nusuk Card
C19
20:00- 21:30
Room 3

Eng. Hamed Almalki
Nusuk Card Program Manager